Privacy policy

Privacy Policy

Last updated: June 2026

The protection of your personal data is very important to us. In this privacy policy, we inform you about which personal data we collect, for what purpose, and what rights you have.

1. Controller

Zynea
200 Rue de la Croix Nivert, 75015 Paris, France
Email: hallo@try-zynea.com

2. Data we collect

When you visit our online shop or place an order, we collect the following data:

  • Contact data: Name, email address, phone number, delivery address
  • Order data: Ordered products, order number, payment method
  • Technical data: IP address, browser type, operating system, access times
  • Usage data: Pages visited, click behavior, duration of stay

3. Purpose of data processing

We process your data exclusively for the following purposes:

  • Processing your order and delivery
  • Communication regarding your order (confirmation, shipping notification, customer service)
  • Improvement of our online shop and our products
  • Email marketing (only with your explicit consent)
  • Compliance with legal obligations (e.g., tax and accounting regulations)

4. Legal bases (Art. 6 GDPR)

  • Contract performance (Art. 6 para. 1 lit. b GDPR): Order processing and delivery
  • Consent (Art. 6 para. 1 lit. a GDPR): Newsletters and marketing emails
  • Legitimate interest (Art. 6 para. 1 lit. f GDPR): Analysis and optimization of our shop
  • Legal obligation (Art. 6 para. 1 lit. c GDPR): Tax retention obligations

5. Cookies and tracking

Our shop uses cookies and similar technologies:

  • Necessary cookies: For the operation of the shop (shopping cart, login)
  • Analytics cookies: Google Analytics — to analyze user behavior
  • Marketing cookies: Meta Pixel (Facebook) — for ad optimization, Klaviyo — for personalized email communication

You can disable cookies at any time in your browser settings. Please note that this may limit some functions of the shop.

6. Disclosure to third parties

We only share your data with third parties to the extent necessary for contract fulfillment:

  • Payment service providers: PayPal, Klarna, Stripe (credit cards)
  • Shipping service providers: For delivery of your order
  • Email marketing: Klaviyo (only with consent)
  • Hosting: Shopify Inc. (data storage on servers in the EU and North America)

We do not share your data with third parties for advertising purposes without your consent.

7. Storage duration

We store your data only as long as necessary for the stated purposes or as required by legal retention periods (usually 7 years for tax-relevant data).

8. Your rights under the GDPR

You have the right at any time to:

  • Access your stored data (Art. 15 GDPR)
  • Rectify incorrect data (Art. 16 GDPR)
  • Delete your data (Art.